CDJapan's Response to Red Tint in Spirited Away R2 DVD (7/23/02)

After receiving many complaints about Sen to Chihiro no Kamikakushi (Spirited Away) DVD's color problem, here's what CDJapan had to say:

Dear Customer,

 Thank you for purchasing Spirited Away (Sen to Chihiro no
 Kamikakushi) DVD from CDJapan.

 http://www.cdjapan.co.jp/detailview.html?KEY=VWDZ-8036

 A few days since the release of this product, we became aware
 of the rumor that this DVD might have too much reddish tint to
 the picture, although there was no information earlier that this
 product might suffer from such condition.

 While we have not been able to verify this possible problem and
 how widespread it is, we have learned that the publisher, Buena
 Vista Japan, has begun to investigate the matter after they
 received the reports to that effect.

 At this point, they have not made any announcement regarding
 the possibility of providing replacements, or if in fact, they're
 planning to manufacture copies of the same title without the
 purported condition. Unless the publisher carried out the latter,
 no replacement will solve the problem.

 Consequently, we will not be able to provide any conclusive
 solution until we hear from the publisher as to what the result
 of their investigation turned out to be, and more importantly
 how they would resolve it.

 Meanwhile, one of my CDJapan colleagues who purchased this
 item also noticed a slightly stronger red tint to the picture.
 What he did was to adjust the picture controls on the TV monitor
 like color and tint/hue, and by adjusting tint levels after color
 is adjusted (by moving the color direction red-opposite, i.e.
 toward green) he got a more satisfactory picture on the monitor.
 Since most televisions have picture controls like color, tint, RGB,
 etc, while DVD players and VCRs don't, and some variation is normal,
 this might provide a temporary solution to this sort of picture
 problems you might encounter.

 As soon as more accurate information is available, we will
 notify you again by e-mail.

 Thank you for your patience, until then.

 Best of Wishes,
 Toshi Makiya
 CDJapan